topic Roaming connection issue - urgent in Sky Mobile

No Mobile Signal while abroad

NickSollie — Tue, 25 Jun 2024 09:29:57 GMT

Hi I arrived in Tenerife yesterday initially my IPhone 14 Pro connected to the Orange network out here but after a few hours it changed to no service with no warning. I don't have a second phone which I can use and this is the first time this has happened while I have been aboard in Europe. I have tried all the tips that are on the troubleshooting page. Can anyone please assist with this issue

Manager note: updated thread to affect current issue with not being able to use data abroad

My data roaming is not working in Turkey

Kieran36 — Tue, 25 Jun 2024 00:26:43 GMT

I have tried every single step that was shown to me online. I have changed all the settings everything is fine but my phone still says no signal. I have got signal for 2 minutes and I managed to send one text message in that time but I have not received the welcome message from sky. I do not know what else to do and I would like to have my mobile data working here for safety measures. I have had the exact same issue in Tenerife in 2023. I had to have my boyfriend hotspot me the whole vacation so I can access basic things like google maps.

any help with this would be appreciated.

Roaming not working in DUbai

ogtravl — Tue, 25 Jun 2024 07:35:13 GMT

Hi. Is anyone else experiecing issues with roaming in dubai? It was find till yesterday. Today, if I disable the Sky SIM and renable it, the phone briefly connects to the local provider and disconnects immediately with no service.

Last time this happened, it was global issue with sky roaming.

Would greatly appreciate any help.

Cheers

Re: Roaming not working in DUbai

PandJ2020 — Tue, 25 Jun 2024 07:45:58 GMT

Checked your spendcap?

Re: Roaming not working in DUbai

ogtravl — Tue, 25 Jun 2024 07:47:02 GMT

Hi. Yes, it's well under the spend cap.

Re: No Mobile Signal in Tenerife

LaurenVinton — Tue, 25 Jun 2024 08:07:13 GMT

I am in Gran Canaria. Have been since Fri and woke up this morning to no service!!

Re: No Mobile Signal in Tenerife

Hanp12 — Tue, 25 Jun 2024 08:17:09 GMT

I also have no mobile signal in Tenerife starting this morning. I have been here since Saturday and it was working fine until this morning. I have an iPhone 12

Roaming connection issue - urgent

Sarahmartine07 — Tue, 25 Jun 2024 08:19:51 GMT

Hello, I'm currently in Cyprus and received a welcome text message when I arrived and was able to send texts to family etc. I don't have a spend cap on my account. My husband has an apple iPhone and I have a Samsung. We can't send texts to activate the roaming passport plus and I've followed the steps on the sky mobile help such as ensuring the data roaming is enabled and looking at the access point names. But I can't call or text. And cannot receive calls or texts. Unfortunately it's quite urgent as I'm trying to contact my Mom to let her know I've had to go to the medical centre whilst abroad. She has a sky mobile sim. My husband and I are having the same issue. Very frustrating. If anyone can help, or make suggestions that would be much appreciated. Thank you.

Re: No Mobile Signal in Tenerife

Charlie301 — Tue, 25 Jun 2024 08:25:17 GMT

Im in fuerteventura and woke up to no signal either this morning

Re: Roaming connection issue - urgent

caesarome — Tue, 25 Jun 2024 08:31:31 GMT

Try setting a spend cap to see if that helps and also make sure your phones are set to abroad:

Apple:
Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

Re: No Mobile Signal in Tenerife

NickSollie — Tue, 25 Jun 2024 08:32:50 GMT

Seems to be a wider issue than I thought, hopefully sky are looking into it

Re: My data roaming is not working in Turkey

caesarome — Tue, 25 Jun 2024 08:43:59 GMT

@Kieran36

There seem to be some issues at present with overseas roaming as similar reports are being made from people in other countries.

Re: No Mobile Signal in Tenerife

Janine83 — Tue, 25 Jun 2024 08:44:10 GMT

I am on hoilday in amsterdam with my mum for her birthday phone worked all day yesterday untill last night now just seyes emergency calls only.. unable to get help from sky as telling to call but .she can't call as no network she addee the passport .. now she is unable to do anything if she was alone beyond a joke...can see other people's having issues with roaming in other parts of thr world on their holidays.. what is going on

Re: No Mobile Signal in Tenerife

AliAzad — Tue, 25 Jun 2024 12:51:32 GMT

Hi thank you for looking into this for me,

My mobile number is (Removed)

My Handset is IPhone 15 Pro Max

My IOS version is 17.5.1

the issue is:

I arrived last week in Marmaris and everything worked fine I received my welcome text and the notice of the passport being set up, I had signal until approx 23:00 local time yesterday evening when the service dropped and it showed no service, I followed all the steps online however I still have No Service.

Moderator note: Removed personal details

Re: No Mobile Signal in Tenerife

NickSollie — Tue, 25 Jun 2024 09:13:53 GMT

I'm in Tenerife by myself luckily the hotel has WiFi so I could update my family that I was ok. Hope this is sorted soon

Re: No Mobile Signal in Tenerife

Chloe-W22 — Tue, 25 Jun 2024 09:16:25 GMT

Hi all,

I'm so sorry to hear you are having issues with your data,I want to confirm Sky is aware of an issue affecting data while travelling abroad which is being investigated as a priority. This will be resolved as soon as possible, in the mean time please use WiFi where you can.

Thanks,

NO DATA ROAMING OR SIGNAL IN FRANCE, BELGIUM OR GERMANY!!

Cappoking1980 — Tue, 25 Jun 2024 09:21:41 GMT

My phone won't work. I'm on my way to Germany. Have no signal, no welcome message from sky and no way to contact your customer services as I can't call because I HAVE NO SIGNAL.

I've done every single step on the mysky app and still nothing.

Any ideas?

Re: Roaming connection issue - urgent

Chloe-W22 — Tue, 25 Jun 2024 09:22:14 GMT

Hi @Sarahmartine07 ,

I'm so sorry to hear you are having issues with your data, I want to confirm Sky is aware of an issue affecting data while travelling abroad which is being investigated as a priority. This will be resolved as soon as possible, in the mean time please use WiFi where you can.

Signal and roaming not working

Kiri1 — Tue, 25 Jun 2024 09:23:16 GMT

Roaming has worked abroad for 4 days, now on 5th day of holiday and is not working. I have followed all steps and guidance online, none of which work.

Re: NO DATA ROAMING OR SIGNAL IN FRANCE, BELGIUM OR GERMANY!!

caesarome — Tue, 25 Jun 2024 09:28:14 GMT

@Cappoking1980

From Sky elsewhere:

@Chloe-W22 wrote:

Hi all,

I'm so sorry to hear you are having issues with your data,I want to confirm Sky is aware of an issue affecting data while travelling abroad which is being investigated as a priority. This will be resolved as soon as possible, in the mean time please use WiFi where you can.

Thanks,