topic Re: Cannot sign in to sky mobile in Sky Mobile

Cannot sign in to sky mobile

ES6 — Mon, 24 Jun 2024 08:58:09 GMT

Say it is linked but all I can see is the TV and broadband account click on the mobile option and go to manage and nothing helps

Re: Cannot sign in to sky mobile

caesarome — Mon, 24 Jun 2024 09:04:42 GMT

@ES6

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Cannot sign in to sky mobile

Tom-W19 — Mon, 24 Jun 2024 09:06:57 GMT

Thanks for escalating. We've sent an invite to @ES6.

Re: Cannot sign in to sky mobile

Lisa-P1987 — Wed, 26 Jun 2024 10:27:58 GMT

Thanks for chatting to us @ES6 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks