topic Re: Issues Linking Sky ID to My Account in Sky Mobile

Issues Linking Sky ID to My Account

Khan799 — Fri, 21 Jun 2024 17:11:52 GMT

Issues Linking Sky ID to My Account

Hello Sky Community,

I am having trouble linking my Sky ID to my Sky account and could use some help. When attempting to link the two, I was asked to provide my surname, postcode, and billing details. they requested the last 6 digits of my Sky account number.

I provided all the required information accurately, but the process did not go through successfully. I’m not sure what went wrong or what steps I should take next.

Could someone please guide me on how to resolve this issue? Any assistance or advice would be greatly appreciated.

Thank you in advance for your help!

Best regards,

Qaiser Khan

Re: Issues Linking Sky ID to My Account

caesarome — Fri, 21 Jun 2024 18:26:17 GMT

@Khan799

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page by typing it it to start the chat.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Issues Linking Sky ID to My Account

Tom-W19 — Sat, 22 Jun 2024 08:24:37 GMT

Thanks for escalating. We've sent an invite to @Khan799.

Re: Issues Linking Sky ID to My Account

Mr+Flibbles+86 — Mon, 24 Jun 2024 08:24:14 GMT

We are still looking to help you @Khan799. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks