topic devices in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673943#M210786 <P>So, i called sky about upgrading my phone, they said as i only have 4 months left to pay, I cannot upgrade it but I can start a new contract for a new phone. That's all fine. What did then confuse me was the operator telling me there were 6 active devices on my account already when we definitely don't. The device she mentioned is not on my account list of devices , nor on any bills, yet she said there was money owing on it and this is stopping me from upgrading. She couldnt help me any further, not sure what to do now</P> Sat, 22 Jun 2024 15:15:02 GMT MrsAdams96 2024-06-22T15:15:02Z devices https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673943#M210786 <P>So, i called sky about upgrading my phone, they said as i only have 4 months left to pay, I cannot upgrade it but I can start a new contract for a new phone. That's all fine. What did then confuse me was the operator telling me there were 6 active devices on my account already when we definitely don't. The device she mentioned is not on my account list of devices , nor on any bills, yet she said there was money owing on it and this is stopping me from upgrading. She couldnt help me any further, not sure what to do now</P> Sat, 22 Jun 2024 15:15:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673943#M210786 MrsAdams96 2024-06-22T15:15:02Z Re: devices https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673950#M210787 <P>Have you paid off other devices other than this one phone you have ?</P> Sat, 22 Jun 2024 15:19:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673950#M210787 caesarome 2024-06-22T15:19:31Z Re: devices https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673954#M210789 <P>Previously yes, such as an ipad, but that was a few years ago now, and not a phone (she was saying there was an iphone 12 on the account)</P> Sat, 22 Jun 2024 15:23:08 GMT https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673954#M210789 MrsAdams96 2024-06-22T15:23:08Z Re: devices https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673964#M210792 <P>I take it nobody else in your family could have took out one on your account because if not the only way this could have happened is if someone out there has got hold of your details and ordered this iphone via your account.</P> Sat, 22 Jun 2024 15:32:04 GMT https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673964#M210792 caesarome 2024-06-22T15:32:04Z Re: devices https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673975#M210794 <P>No one else has the details, and even so, surely it should show on my device list if it is on the account? It isnt showing at all</P> Sat, 22 Jun 2024 15:40:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673975#M210794 MrsAdams96 2024-06-22T15:40:34Z Re: devices https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673981#M210795 <P>Then I'm stumped, because if you are not paying for this device then I can't see how it can be on your account ?</P> Sat, 22 Jun 2024 15:50:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673981#M210795 caesarome 2024-06-22T15:50:46Z Re: devices https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673989#M210796 <P>Exactly, I have no idea what she was on about</P> Sat, 22 Jun 2024 15:58:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4673989#M210796 MrsAdams96 2024-06-22T15:58:55Z Re: devices https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4674005#M210797 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4072515">@MrsAdams96</a>&nbsp; try calling again to see if a different operator says the same. Just to add you can upgrade anytime until your device is paid off, you won't get a good trade in but even though only 4 months left shouldn't stop you upgrading.&nbsp;</P> Sat, 22 Jun 2024 16:36:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4674005#M210797 63johnw 2024-06-22T16:36:24Z Re: devices https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4674073#M210804 <P>Will give it a go tomorrow , thank you.</P> Sat, 22 Jun 2024 17:43:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/devices/m-p/4674073#M210804 MrsAdams96 2024-06-22T17:43:44Z