topic Re: RCS still showing temp number after transfer in Sky Mobile

RCS still showing temp number after transfer

SW1010 — Sat, 22 Jun 2024 11:03:59 GMT

Hello,

I transferred my phone number to a new sky SIM (completed 2 days ago).

Everything is now working fine except the RCS chat is still showing the temporary number. So far I've tried turning that feature off and on again, updating the APN settings, checking my phone number is the correct one in my Google account, and restarting the phone (pixel 4a) after each attempt.

Is there anything else I can try?

Thanks for any help!

Re: RCS still showing temp number after transfer

caesarome — Sat, 22 Jun 2024 12:09:07 GMT

Have you checked that your phone itself (not via your Google account) is showing the correct number ?

Re: RCS still showing temp number after transfer

SW1010 — Sat, 22 Jun 2024 12:19:09 GMT

Hiya,

Thanks for your reply!

I've just looked and under phone number and it says 'unknown' but unfortunately I'm not able to tap it to add my phone number?

Thanks again!

Re: RCS still showing temp number after transfer

caesarome — Sat, 22 Jun 2024 12:22:13 GMT

I would suggest that it your issue then so it might be worth ordering yourself a replacement sim as it will come with this transfered number so could well fix this issue for you, not sure if this link will work for you:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

Re: RCS still showing temp number after transfer

SW1010 — Sat, 22 Jun 2024 12:25:25 GMT

Hiya,

Yes the link does work thanks - I think I'll have to do that then and keep my fingers crossed that fixes it!

Thanks again! 👍🏼