topic Re: sim activation problem in Sky Mobile

sim activation problem

HaydenG93 — Fri, 21 Jun 2024 17:42:16 GMT

Ive got my physical sim and trying to activate it, everytime i go onto the site to activate it, it states i need to link my sky id, which i've already done and sends me back to the sim activation page.....thus sending me in a complete circle.

Is there a way to solve this issue?

Re: sim activation problem

caesarome — Fri, 21 Jun 2024 18:24:38 GMT

Are you logged in with your main primary Sky ID after linking your mobile account to your ID ?

Re: sim activation problem

HaydenG93 — Fri, 21 Jun 2024 18:26:49 GMT

Yes i've linked it with my main id for sky, i tried the help assistant pop-up which only directs me back to the sim activation page which doesnt solve my issue

Re: sim activation problem

caesarome — Fri, 21 Jun 2024 18:34:45 GMT

There are two options for you here:

Either use another phone to call Sky and have them activate the sim for you.

We can alert Sky's messaging team who will contact you via here tomorrow about the ID issue and not being able to get to the activation page.

Let us know what you prefer ?

Re: sim activation problem

HaydenG93 — Sat, 22 Jun 2024 08:24:14 GMT

sorry the late reply, what number would i need to call to get my sim activated?

Re: sim activation problem

caesarome — Sat, 22 Jun 2024 12:16:42 GMT

@HaydenG93

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.