topic Re: Activating Sim in Sky Mobile

Activating Sim

Mebythesea — Wed, 19 Jun 2024 13:10:52 GMT

I have been trying on and off for weeks now to activate a sim, every single time I get to the link sky id part, I get a whoops screen. How can I do this? I can see no phone number to contact sky for help at all

Re: Activating Sim

caesarome — Wed, 19 Jun 2024 15:05:47 GMT

@Mebythesea

To get you some help with linking your ID I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Activating Sim

Tom-W19 — Wed, 19 Jun 2024 16:46:45 GMT

Thanks for escalating. We've sent an invite to @Mebythesea.

Re: Activating Sim

Lisa-P1987 — Fri, 21 Jun 2024 15:39:42 GMT

We are still looking to help you @Mebythesea . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks