topic Are Sky Mobile accounts limited to one laptop? in Sky Mobile

Are Sky Mobile accounts limited to one laptop?

Manwithoutmodem — Thu, 20 Jun 2024 20:34:54 GMT

Hello,

Ordered a laptop last week and got it delivered at the weekend, but now wanted to change it for another model and started the return for the one I have. I thought I'd hurry things along and order the replacement so it arrives soon and then just send the original back a day or so later but when ordering the replacement, via monthly payments, it said sorry we can't proceed with this but you can pay it outright.

I understand this may be a failed credit check but when doing some digging online I've seen it mentioned in two places now, here and a thread on HotUkDeals that Sky Mobile accounts are limited to one laptop and the same thing has happened to other customers.

See here:

https://helpforum.sky.com/t5/Sky-Mobile/Can-t-purchase-new-apple-laptop/td-p/4384046

"I have tried upgrading to have a second laptop on a family account only to fail the credit check, but the credit check did not search externally. There is a policy that you can't have to laptops on one account and this was confirmed because I had to pay the remainder of a chrome book, wait two days and then do an upgrade before I got the new laptop."

Can anyone confirm if there is truth to the above?

If i've failed the credit check I'll probably get an email tomorrow from ClearScore advising theres another hard search on my file.

Re: Are Sky Mobile accounts limited to one laptop?

caesarome — Thu, 20 Jun 2024 20:48:44 GMT

@Manwithoutmodem wrote:

it said sorry we can't proceed with this but you can pay it outright.

That could be due to failing the credit check for this replacement laptop after all why would it allow you to pay for it over right if there is a restriction in place. It could be due to the reasons as stated on that link that two credit checks are taking place in quick succession for both devices.

Re: Are Sky Mobile accounts limited to one laptop?

Manwithoutmodem — Thu, 20 Jun 2024 20:58:14 GMT

I guess I'll find out in a couple of days if & when a credit search goes on my file.

Re: Are Sky Mobile accounts limited to one laptop?

Manwithoutmodem — Mon, 24 Jun 2024 06:15:35 GMT

Spoke to an advisor at Sky who went away and found the answer.

It is true you can only have one laptop per Sky Mobile account.