topic Re: Return iPhone in Sky Mobile

Return iPhone

TEachPol2527 — Wed, 19 Jun 2024 16:30:17 GMT

Can someone tell me how to remove cloud and factory reset from my phone before I send it back

Re: Return iPhone

PandJ2020 — Wed, 19 Jun 2024 16:35:02 GMT

@TEachPol2527 wrote:
Can someone tell me how to remove cloud and factory reset from my phone before I send it back

https://support.apple.com/en-gb/guide/iphone/iph7a2a9399b/ios

Re: Return iPhone

Aamrhami — Thu, 20 Jun 2024 08:25:21 GMT

Hi I send you back phone 13 . Because I order by mistake .

Re: Return iPhone

caesarome — Thu, 20 Jun 2024 08:32:13 GMT

@Aamrhami

To send back the phone you will need to call Sky.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

Re: Return iPhone

Doubledee222 — Thu, 20 Jun 2024 11:34:43 GMT

Depending on if you have automatic iCloud update on which it should sync most if not all evenings, you can do this by checking in your iCloud settings in the phone, if it shows an update literally within the last few hours of being awake or when you were asleep, it's just a case of erase all content on iPhone in the settings and general, but obviously make sure you've saved everything so when you get your new device if it's an iPhone it'll be like taking off from where you left off, and then once you've done all this it'll ask you to sign out which will include the FIND MY app so then the phone is unregistered to any iCloud account, that's the best thing about Apple is setting up a new phone and being so easy, if this or Apple is to technical for you YouTube is exellent for demonstrating you won't go wrong there!

good luck with your new device if you're upgrading

Re: Return iPhone

Daniel0210 — Thu, 20 Jun 2024 11:37:06 GMT

@Aamrhami wrote:

Hi I send you back phone 13 . Because I order by mistake .

@Aamrhami
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline as suggested already. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.