topic Re: Sim Activation in Sky Mobile

Sim Activation

DanniB65 — Wed, 19 Jun 2024 19:49:17 GMT

On trying to activate my new Sim, it asks to link my sky ID. When I have entered all those details it comes back as already linked and offers me a link back to the mobile page. This is so frustrating as it will not let me go any further in activating my new sim as it again comes back to link my accounts! I have read from previous posts that I am not the first to come across this problem. Please help before I tear all my hair out in frustration!!

Re: Sim Activation

caesarome — Wed, 19 Jun 2024 21:06:45 GMT

@DanniB65

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: Sim Activation

Matt1888 — Wed, 19 Jun 2024 21:32:27 GMT

I am having the same issue. Cant seem to find any help for it!

Re: Sim Activation

caesarome — Wed, 19 Jun 2024 21:36:47 GMT

Are you having this issue @Matt1888 ?

@DanniB65 wrote:

On trying to activate my new Sim, it asks to link my sky ID. When I have entered all those details it comes back as already linked and offers me a link back to the mobile page.

If so are you happy to be contacted via here by Sky's messaging team tomorrow, you then have 48 hours to start chatting to them about this if you do.

Re: Sim Activation

Lisa-P1987 — Thu, 20 Jun 2024 08:42:30 GMT

Thanks for escalating this. We’ve sent @DanniB65 an invite to chat.