https://helpforum.sky.com/t5/Sky-Mobile/New-phone-eSIM-won-t-set-up-and-unable-to-use-sim/m-p/4671532#M210551 <P>Received my new iPhone 13 today tried to set up eSIM but unable to complete user error I think but tried to add my existing sim now I don't have any access to calls or t text&nbsp;</P> Wed, 19 Jun 2024 17:14:31 GMT Angelab2 2024-06-19T17:14:31Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone-eSIM-won-t-set-up-and-unable-to-use-sim/m-p/4671532#M210551 <P>Received my new iPhone 13 today tried to set up eSIM but unable to complete user error I think but tried to add my existing sim now I don't have any access to calls or t text&nbsp;</P> Wed, 19 Jun 2024 17:14:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-eSIM-won-t-set-up-and-unable-to-use-sim/m-p/4671532#M210551 Angelab2 2024-06-19T17:14:31Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone-eSIM-won-t-set-up-and-unable-to-use-sim/m-p/4671593#M210558 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4094963">@Angelab2</a>&nbsp;</P> <P>It is difficult for any of us on here to say what you have done so I think the best thing you can do is to use another phone to call Sky so they can look into this for you.</P> <P>&nbsp;</P> <P>150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:</P> <P><BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A></P> <P><BR />When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 19 Jun 2024 18:25:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-eSIM-won-t-set-up-and-unable-to-use-sim/m-p/4671593#M210558 caesarome 2024-06-19T18:25:47Z