Lip syncing issues

Andrew66661 — Sat, 26 Sep 2026 14:04:47 GMT

Already reported this with my sky glass air tv 2/3 wks after having tv and got no response at all, and had fast sky broadband connected to tv but the lip sync was terrible as I mentioned in here few months bck, I decided to leave sky broadband and go wi Vodafone full fibre but the sky glass air still had the same issue with lip syncing and when a guy finally contacted me from sky he recommended I connected it with a Ethernet but this made no different, so after that I had no more responce and waited another few wks and someone contacted me and now all he could say it was my new Vodafone broadband to blame but I made clear I had the same issue before Vodafone I had the issue with sky broadband band, and he said oh your sky at 76 speed was prob not fast enough then said your Vodafone is prob down to the latency as my Vodafone is getting 800 plus speed but I honestly think it's just excuses from such a faulty tv .so now I've to contact Vodafone for them to check, but I know Sky is making up rubbish as I've requested to return this tv as the streaming side if it does not wrk, and his response just keep the tv and revert bck to Sky Q but I'm definitely not paying for a **bleep**ty tv but he says I'm out the cooling period of return so I'm back to consumer rights again

Re: Lip syncing issues

Cardel — Sun, 27 Sep 2026 09:10:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Lip syncing issues in Sky Glass

Lip syncing issues

Re: Lip syncing issues