topic Re: My5 app stopped working on sky glass in Sky Glass

My5 app stopped working on sky glass

JonathanGray — Thu, 10 Sep 2026 17:23:41 GMT

Error VJS-3007

Re: My5 app stopped working on sky glass

mikealanr — Thu, 10 Sep 2026 21:38:48 GMT

You will need to provide more information in order for the community to assist. I.e. is this on opening the app or watching content? All content or specific content. Who is your ISP? What have you tried so far? E.g. reboot TV? Refresh apps etc?

MikeAlanR

Re: My5 app stopped working on sky glass

JonathanGray — Mon, 14 Sep 2026 16:13:50 GMT

I've tried rebooting and latest updates. The my5 app will only play live tv . When I click on any box set error:undefined-VJS-3007 appears.

Re: My5 app stopped working on sky glass

lettice — Mon, 14 Sep 2026 16:46:14 GMT

Assuming other apps are working ok?

If I recall, the 3000 error codes are related to the 5 app blocking an IP address.

Often this happens, when an ISP WAN IP address is not recognised as being within the UK, sometimes wrongly.

It may not be the case, but we have often seen this across apps, with altnet ISPs. Disney I'd often the most common that have an IP blacklist list, that they themselves easily solve with a chat.

Could you provide some detail of your ISP?
It may also be worth a try of powering off your router/hub, leaving off for at least half hour.

That half hour off is normally a way for most ISPs to flag a change of WAN IP.

Re: My5 app stopped working on sky glass

Yoghurt — Tue, 15 Sep 2026 20:02:03 GMT

Still not working

Re: My5 app stopped working on sky glass

Yoghurt — Tue, 15 Sep 2026 20:02:40 GMT

On a normal smart tv no issues

Re: My5 app stopped working on sky glass

Yoghurt — Thu, 17 Sep 2026 08:25:16 GMT

Just spoken to channel 5 themselves they are working on a fix for the app on glass tv in the meantime unplug and plug back in

Re: My5 app stopped working on sky glass

Yoghurt — Sun, 20 Sep 2026 18:51:17 GMT

5 app is now working on sky glass