https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/5365795#M186361 Got a message saying program still loading then go back 2 home page Tue, 08 Sep 2026 11:47:06 GMT Nigel441 2026-09-08T11:47:06Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/5365795#M186361 Got a message saying program still loading then go back 2 home page Tue, 08 Sep 2026 11:47:06 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/5365795#M186361 Nigel441 2026-09-08T11:47:06Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/5365803#M186362 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713379">@Nigel441</a>&nbsp;wrote:<BR />Got a message saying program still loading then go back 2 home page<HR /></BLOCKQUOTE><P>Have you checked the broadband speed being received by your Glass TV? Run a network check from the get help menu on the Netflix app.&nbsp;</P> Tue, 08 Sep 2026 11:58:04 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/5365803#M186362 Angel_Aka 2026-09-08T11:58:04Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/5365806#M186363 <P>Done all that but it keeps saying the same message and the one upstairs got no sound&nbsp;</P> Tue, 08 Sep 2026 12:00:57 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/5365806#M186363 Nigel441 2026-09-08T12:00:57Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/5365854#M186364 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713379">@Nigel441</a>&nbsp;wrote:<BR /><P>Done all that but it keeps saying the same message and the one upstairs got no sound&nbsp;</P><HR /></BLOCKQUOTE><P>What speed is reported by the Netflix network test?</P> Tue, 08 Sep 2026 12:51:06 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/5365854#M186364 Angel_Aka 2026-09-08T12:51:06Z