topic Re: Techinal faults in Sky Glass

Techinal faults

FazzaLorraine4 — Sat, 05 Sep 2026 15:07:54 GMT

Reoccuring Technical Faults Im paying for a service that is not producing the goods ....programnes cutting out ...more so since I upgraded .A complete joke ...get this sorted

Re: Techinal faults

GD1 — Sat, 05 Sep 2026 15:24:34 GMT

@FazzaLorraine4 Your not contacting Sky Customer services by posting here, no one here can "Get this sorted".

Have you checked that the Wifi speed is sufficient to your Glass TV? Open Netflix on Sky Glass, go to Get Help, run connection test, what speed is being reported?

These issues can mosting be attibuted to poor wifi or insufficient speed

Re: Techinal faults

Daniel0210 — Sat, 05 Sep 2026 15:24:45 GMT

Hi @FazzaLorraine4

You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Try the troubleshooting on this link which should be relevant for Glass, Stream and Sky Q...

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel