Sky Glass - Disney+ Location incorrect

rallimnad — Fri, 04 Sep 2026 07:17:17 GMT

I've recently been having issues with Disney Plus asking me to update my household. When checking my devices, all devices except the Sky Glass devices (one glass TV and one sky stream puck) are appearing in the correct location. The Sky devices are reporting as being in Southwark, London despite all devices being connected to the same WiFi network and the same ISP connection. How do I get the Sky devices to report the correct location so that Disney plus doesn't think that I'm watching outside of my household?

Re: Sky Glass - Disney+ Location incorrect

Jason- — Sat, 05 Sep 2026 08:42:44 GMT

Hello @rallimnad,

Thanks for taking the time to join our Community and make your first post! 🥳

We're sorry this is to report issues you're having with the Disney+ app on your Sky Glass and Puck. I'll send you an invite to a private chat shortly and we can look into this for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

topic Re: Sky Glass - Disney+ Location incorrect in Sky Glass

Sky Glass - Disney+ Location incorrect

Re: Sky Glass - Disney+ Location incorrect