topic Re: Missing options on EPG in Sky Glass

Missing options on EPG

robbosdad — Tue, 01 Sep 2026 14:37:01 GMT

Constantly getting missing options on EPG. Instead of a description or graphic its just a blank space. When clicking on it nothing happens. Doing a reset corrects the fault but it soon returns. Happens on the Glass TV regularly (every few hours) and has now started on the TV supplied by the puck. Anyone else had the problem and if so how's it fixed.

Re: Missing options on EPG

Jporch316 — Wed, 02 Sep 2026 06:01:48 GMT

Hi @robbosdad

are you also getting random blank tiles on the main homescreen ?

Re: Missing options on EPG

robbosdad — Wed, 02 Sep 2026 07:01:40 GMT

Yes but it occurs everywhere randomly

Apps & Inputs, Currently Playing etc.

Also happens when moving to next option when there is a screen but moving on to it then goes blank.

Hope that makes sense

Re: Missing options on EPG

Jporch316 — Wed, 02 Sep 2026 07:22:42 GMT

@robbosdad

i believe this is a known issue under investigation

Re: Missing options on EPG

MarkGoldsmith — Wed, 02 Sep 2026 07:24:18 GMT

@Jporch316 wrote:
@robbosdad

i believe this is a known issue under investigation

Indeed: https://helpforum.sky.com/t5/Sky-Stream/Problems-with-missing-tiles-and-the-UI-lagging/m-p/5360899#M82041

It should be fixed in a UI update that is currently being rolled out.