topic Re: bleep service in Sky Glass

Glass is freezing

jackreggie — Mon, 31 Aug 2026 09:03:13 GMT

My sky glass is freezing all the time and also certain channels is saying cant play on this device. Really frslustrated as this is not yhe first time and the new router was supposed to have fixed this. Give me my.money back on.my monthly subscription as sky is down more than I watch it.

Community Manager note: subject of thread updated to better reflect the conversation

Re: bleep service

GD1 — Sat, 29 Aug 2026 20:45:07 GMT

@jackreggie You are not contacting Sky by psting here, tnothing will happen on the back of your post, no one at Sky will knwo who you are.

You will need to contact them if you're having wifi related issues as you may need abooster.

Re: bleep service

peter-marlow+1966 — Sat, 29 Aug 2026 21:21:58 GMT

jackreggie

Welcome to the forum

2 things what speed is your broadband to the hub/ router? How is the tv puck connected to the Internet. An ethernet cable is more stable than WiFi

Also sky recommend a minimum of 25mps to watch hd channels and 35mps to watch uhd channels , you can see what speed your tv/ puck is getting by opening the Netflix app go to help opening that and running check my network. Also the more devices that you have connected to the Internet the weaker the signal is to each one and things like if you live in an old house with brick interior walls this can effect your wifi signal to. You may need a booster for your wifi signal

topic Re: **bleep** service in Sky Glass

Glass is freezing

Re: **bleep** service

Re: **bleep** service

topic Re: bleep service in Sky Glass

Re: bleep service

Re: bleep service