https://helpforum.sky.com/t5/Sky-Glass/A-few-problem/m-p/5357017#M185842 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4767877">@Maclellan4</a>&nbsp;wrote:<BR /><P>We don't think we have connected the sky glass TV properly as we still need the sky Q box.</P><P>our other TV can only access teristoral TV, say need to upgrade our subscription.</P><P>Our WIFI does not match our new wireless name.&nbsp;</P><HR /></BLOCKQUOTE><P>You can't have both Sky Glass and Sky Q. If you've recently got Sky Glass, your Sky Q subscription will have been cancelled.</P> Fri, 28 Aug 2026 09:45:21 GMT oj01 2026-08-28T09:45:21Z https://helpforum.sky.com/t5/Sky-Glass/A-few-problem/m-p/5356488#M185810 <P>We don't think we have connected the sky glass TV properly as we still need the sky Q box.</P><P>our other TV can only access teristoral TV, say need to upgrade our subscription.</P><P>Our WIFI does not match our new wireless name.&nbsp;</P> Thu, 27 Aug 2026 15:39:24 GMT https://helpforum.sky.com/t5/Sky-Glass/A-few-problem/m-p/5356488#M185810 Maclellan4 2026-08-27T15:39:24Z https://helpforum.sky.com/t5/Sky-Glass/A-few-problem/m-p/5356505#M185815 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4767877">@Maclellan4</a>&nbsp; Did you fully setup Sky Glass by following the on screen setup process?&nbsp;&nbsp;<A href="https://www.sky.com/help/sky-tv/sky-tv-glass/setting-up-sky-glass/articles/setting-up-sky-glass" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-glass/setting-up-sky-glass/articles/setting-up-sky-glass</A></P> Thu, 27 Aug 2026 15:51:39 GMT https://helpforum.sky.com/t5/Sky-Glass/A-few-problem/m-p/5356505#M185815 GD1 2026-08-27T15:51:39Z https://helpforum.sky.com/t5/Sky-Glass/A-few-problem/m-p/5357017#M185842 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4767877">@Maclellan4</a>&nbsp;wrote:<BR /><P>We don't think we have connected the sky glass TV properly as we still need the sky Q box.</P><P>our other TV can only access teristoral TV, say need to upgrade our subscription.</P><P>Our WIFI does not match our new wireless name.&nbsp;</P><HR /></BLOCKQUOTE><P>You can't have both Sky Glass and Sky Q. If you've recently got Sky Glass, your Sky Q subscription will have been cancelled.</P> Fri, 28 Aug 2026 09:45:21 GMT https://helpforum.sky.com/t5/Sky-Glass/A-few-problem/m-p/5357017#M185842 oj01 2026-08-28T09:45:21Z