topic Re: SkyGlass Playlist in Sky Glass

Playlist on skyglasd

Heather69 — Tue, 18 Aug 2026 20:14:44 GMT

I cannot watch STV on my playlist I've tried resetting in manage settings still won't work also switched it off completely and still won't work and help be appreciated

Re: Playlist on skyglasd

Deedee36 — Tue, 18 Aug 2026 22:04:55 GMT

@Heather69 What's happening when you try to watch,are you getting an onscreen message?

Re: Playlist on skyglasd

Heather69 — Wed, 19 Aug 2026 12:37:12 GMT

Hi when I try to use the playlist it won't play stv if I search for a programme it doesn't recognise it I have reset the settings maybe I will try leaving it switched off

SkyGlass Playlist

Heather69 — Thu, 27 Aug 2026 14:09:32 GMT

My Playlist wont play STV saopd Emmerdale or Coronation street i live in Scotland contatced SKy twice with no help i am done everything several times to try and resolve it, Sky just keep saying its a Glitch so i am getting no where with them

Re: SkyGlass Playlist

Angel_Aka — Thu, 27 Aug 2026 14:49:56 GMT

@Heather69 wrote:
My Playlist wont play STV saopd Emmerdale or Coronation street i live in Scotland contatced SKy twice with no help i am done everything several times to try and resolve it, Sky just keep saying its a Glitch so i am getting no where with them

Can you open the STV Player app and watch them directly on there? Or does the app not open?

Do you have the STV Player app available on a seperate streaming device you could connect to the Glass TV?

Re: SkyGlass Playlist

lettice — Thu, 27 Aug 2026 15:14:18 GMT

@Heather69

Those should get added to playlist and play out fine.

Can you please get this checked and resolved by Sky by sending an email to the Sky Viewer relations team;
ViewerR@sky.uk

They do respond to emails with any updates for your queries or problems.

Would suggest letting them know the exact programme titles you have tried to add and if you have added them previously with any success on your Sky Glass Tv or any pucks your may have.

Re: SkyGlass Playlist

Heather69 — Thu, 27 Aug 2026 15:15:10 GMT

I can open the stv player app but it does not give you up to date series they are all older onex

Re: SkyGlass Playlist

Angel_Aka — Thu, 27 Aug 2026 15:16:33 GMT

@Heather69 wrote:
I can open the stv player app but it does not give you up to date series they are all older onex

That's strange. That would definitely suggest an issue with the app itself and the metadata it is (or isn't) receiving.

I assume you've tried a Refresh Apps from the settings menu on Glass?

Re: SkyGlass Playlist

Heather69 — Thu, 27 Aug 2026 15:16:48 GMT

Hi yes I will email them my puk is fine it's so frustrating with Sky just saying it's a glitch . Thank you

Re: SkyGlass Playlist

Heather69 — Thu, 27 Aug 2026 15:18:15 GMT

Hi yes I have refreshed several time switched tv off and on the WiFi signal is excellent Sky just keep gobbing me off .

Re: SkyGlass Playlist

Angel_Aka — Thu, 27 Aug 2026 15:20:59 GMT

@Heather69 wrote:
Hi yes I have refreshed several time switched tv off and on the WiFi signal is excellent Sky just keep gobbing me off .

Can you log in to the STV Player website and play the content you want from there? If you can then it might be worth logging out of the app on Glass and logging back in again to see if that refreshes it properly.

Re: SkyGlass Playlist

Heather69 — Thu, 27 Aug 2026 15:35:01 GMT

Hi no I haven't logged out of the app ,the stv player gives you old episodes so I'm at a loss sky have not been helpful this is weeks now .

Re: SkyGlass Playlist

Angel_Aka — Thu, 27 Aug 2026 15:37:43 GMT

@Heather69 wrote:
Hi no I haven't logged out of the app ,the stv player gives you old episodes so I'm at a loss sky have not been helpful this is weeks now .

This is today's episode of Emmerdale on the STV website:

https://player.stv.tv/episode/504n/emmerdale/emmerdale-20260827-2000

Does it play for you if you login to the STV website with the same email address/password you have on the STV app on Glass?

Re: SkyGlass Playlist

lettice — Thu, 27 Aug 2026 15:43:33 GMT

@Heather69 wrote:

Hi yes I will email them my puk is fine it's so frustrating with Sky just saying it's a glitch . Thank you

Not aware of others mentioning this issue.
Ok. So your Sky Stream puck is adding and playing your playlisted content fine.

No worries if you have sent your email off, but please mention this.

From what you have mentioned, you have tried an apps refresh.

An apps refresh may not help in this instance, but always worth a try. An app refresh can take up to 24 hours to complete. No need to do that again or keep trying it.

Assume when, you say 'resetting in manage settings', you mean this;

Go to Settings>Systems Management>Resets & Updates

Select Restart device
Your Sky Glass TV will perform a reboot. It will take a few minutes to complete.

This restart does a little more cache refreshing than a Sky Glass Tv power off/on.

Please do not do any kind of factory reset from the settings. That should only be performed when Sky have asked you to or you are in a call/chat with them. It can cause some account issues that only Sky can sort out for you.

If you can come back and mention if you have done the restart in settings as I mention above, I can escalate this to the Sky community escalation team on here to work with you to resolve further.

Re: SkyGlass Playlist

Heather69 — Thu, 27 Aug 2026 15:47:44 GMT

Hi yes I haven't logged out all that in the email so I'll come back let you know how I get on ,I did see a few other people had the same problem and that also live in Scotland I will give feedback once they get back to me

Thankyou

Re: SkyGlass Playlist

Heather69 — Sat, 29 Aug 2026 08:58:16 GMT

Hi I still have the same problem emailed like you said and no one has got in touch it's so frustrating I'm paying for something I can't use .

Re: Playlist on skyglasd

Heather69 — Thu, 03 Sep 2026 08:53:44 GMT

It turns out it was mt Broadband was the issue the connectivity was very poor BT appear to have fixed the fault but after 3 weeks Dky eventually came to this conclusion, before trying to persuade me to take Sky broadband which I didn't do .