https://helpforum.sky.com/t5/Sky-Glass/Vulnerable-Customer-Policy/m-p/5356297#M185794 <P>my dad is 80 years old and has had Sky Glass less than a year and it is switching off on its own and i have just contacted the help team and first of all they wanted to charge him 99 pounds to go out and when i said no as it is in warrenty they are now saying it is not available.&nbsp; He has alredy fallen once getting up to reset the box and they will not help him at all - we got this tv so it would be easier with one remote and this treatment is unacceptable.</P><P>&nbsp;</P><P>the person i have spoke to is Rhian</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 27 Aug 2026 13:11:44 GMT RRimmer 2026-08-27T13:11:44Z https://helpforum.sky.com/t5/Sky-Glass/Vulnerable-Customer-Policy/m-p/5356297#M185794 <P>my dad is 80 years old and has had Sky Glass less than a year and it is switching off on its own and i have just contacted the help team and first of all they wanted to charge him 99 pounds to go out and when i said no as it is in warrenty they are now saying it is not available.&nbsp; He has alredy fallen once getting up to reset the box and they will not help him at all - we got this tv so it would be easier with one remote and this treatment is unacceptable.</P><P>&nbsp;</P><P>the person i have spoke to is Rhian</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 27 Aug 2026 13:11:44 GMT https://helpforum.sky.com/t5/Sky-Glass/Vulnerable-Customer-Policy/m-p/5356297#M185794 RRimmer 2026-08-27T13:11:44Z https://helpforum.sky.com/t5/Sky-Glass/Vulnerable-Customer-Policy/m-p/5356370#M185796 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4767720">@RRimmer</a>&nbsp;</P><P>Firstly, I hope your Dad is OK after his fall.&nbsp;</P><P>Secondly, this may provide useful information:</P><P><A href="https://www.sky.com/help/articles/supporting-vulnerable-customers-policy" target="_self">https://www.sky.com/help/articles/supporting-vulnerable-customers-policy</A>&nbsp;</P><P>&nbsp;</P> Thu, 27 Aug 2026 14:00:22 GMT https://helpforum.sky.com/t5/Sky-Glass/Vulnerable-Customer-Policy/m-p/5356370#M185796 Angel_Aka 2026-08-27T14:00:22Z