topic Re: Disappointed in Sky Glass

Disappointed

Ziggy21 — Mon, 17 Aug 2026 20:26:57 GMT

I am day two in to having sky glass and so far I am very disappointed. Programmes constantly freeze I feel I have gone backwards.

Re: Disappointed

SKY1992bf — Mon, 17 Aug 2026 20:31:46 GMT

@Ziggy21 what is your download speed and how are you connected WiFi or Ethernet? If the former try the latter has that can give a more stable connection than WiFi which can fluctuate

Re: Disappointed

Ziggy21 — Mon, 17 Aug 2026 20:38:11 GMT

Would 151 be about right

Re: Disappointed

MarkGoldsmith — Mon, 17 Aug 2026 20:43:26 GMT

@Ziggy21 wrote:
Would 151 be about right

How did you check the download speed?

To test the download speed from the Sky Glass you need to open the Netflix app on it, go to Help -> Check Your Network and it will run a diagnostic and show you the download speed from the Glass.

Re: Disappointed

GD1 — Mon, 17 Aug 2026 20:43:15 GMT

@Ziggy21 What speed is your Sky Glass getting? Open the Netflix app no Glass, go to Get Help, run connection test, it will report the speed it is getting.

Re: Disappointed

Ziggy21 — Mon, 17 Aug 2026 20:58:54 GMT

113.56 mbps

Re: Disappointed

2muchTV — Tue, 18 Aug 2026 04:20:37 GMT

@Ziggy21 wrote:
I am day two in to having sky glass and so far I am very disappointed. Programmes constantly freeze I feel I have gone backwards.

Remember, you have 31 days to evaluate if Glass is for you for the long term or decide to return it at a cost of £25.

Best of luck whatever you decide.