topic Re: Sound sync in Sky Glass

Sound sync

JM2010 — Sun, 16 Aug 2026 08:35:07 GMT

My Sky Glass TV has started to be out of sync across all channels. I have changed channels and it temporarily fixes it. I have turned off at the mains plug and it temporarily fixes it. It also freezes at the start and will respond intermittently with voice command.

Re: Sound sync

J_ham — Mon, 17 Aug 2026 07:38:20 GMT

Hi there @JM2010 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sound sync

Gincap — Mon, 17 Aug 2026 08:09:23 GMT

Big problems with latest software update, check which version you are on and take a look here.

https://helpforum.sky.com/t5/Sky-Stream/QS040-040-00P-Issues/m-p/5347269#M80968