https://helpforum.sky.com/t5/Sky-Glass/Tv-keeps-dropping-out/m-p/5346432#M185131 <P><BR />Avril61</P><P>Welcome&nbsp; to the forum&nbsp;</P><P>We are all fellow customers on here like yourself, you are not talking to sky&nbsp;</P><P>Have you&nbsp; checked what speed&nbsp; your&nbsp; tv&nbsp; is getting? You can do this&nbsp; by opening Netflix going to help opening that and running check my network . For hd channels&nbsp; you need a minimum of 25mps and for uhd channels&nbsp; you&nbsp; need a minimum of 35mps. If you&nbsp; can connect the tv with an ethernet cable it is more stable than WiFi&nbsp; also remember&nbsp; that the more devices that you have connected to the Internet the weaker the signal is to each one.also try unplugging the tv for about 10 minutes if none of them work then you will need to call sky&nbsp;</P> Sat, 15 Aug 2026 21:02:13 GMT peter-marlow+1966 2026-08-15T21:02:13Z https://helpforum.sky.com/t5/Sky-Glass/Tv-keeps-dropping-out/m-p/5346345#M185126 I have repeatedly contacted you. Iv changed providers of broadband to sky. Still tv drops out . Iv got the sky booster pod still tv drops out . Im been assured that this woukd not happen but it still is .it need to be sorted Sat, 15 Aug 2026 19:06:39 GMT https://helpforum.sky.com/t5/Sky-Glass/Tv-keeps-dropping-out/m-p/5346345#M185126 Avril61 2026-08-15T19:06:39Z https://helpforum.sky.com/t5/Sky-Glass/Tv-keeps-dropping-out/m-p/5346432#M185131 <P><BR />Avril61</P><P>Welcome&nbsp; to the forum&nbsp;</P><P>We are all fellow customers on here like yourself, you are not talking to sky&nbsp;</P><P>Have you&nbsp; checked what speed&nbsp; your&nbsp; tv&nbsp; is getting? You can do this&nbsp; by opening Netflix going to help opening that and running check my network . For hd channels&nbsp; you need a minimum of 25mps and for uhd channels&nbsp; you&nbsp; need a minimum of 35mps. If you&nbsp; can connect the tv with an ethernet cable it is more stable than WiFi&nbsp; also remember&nbsp; that the more devices that you have connected to the Internet the weaker the signal is to each one.also try unplugging the tv for about 10 minutes if none of them work then you will need to call sky&nbsp;</P> Sat, 15 Aug 2026 21:02:13 GMT https://helpforum.sky.com/t5/Sky-Glass/Tv-keeps-dropping-out/m-p/5346432#M185131 peter-marlow+1966 2026-08-15T21:02:13Z