topic Re: New sky glass 2 set up in Sky Glass https://helpforum.sky.com/t5/Sky-Glass/New-sky-glass-2-set-up/m-p/5345885#M185089 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4757473">@Tacopecan</a>&nbsp; What did Sky say when you spoke to them?</P> Sat, 15 Aug 2026 12:22:24 GMT GD1 2026-08-15T12:22:24Z New sky glass 2 set up https://helpforum.sky.com/t5/Sky-Glass/New-sky-glass-2-set-up/m-p/5345880#M185088 <P>Got the new sky glass 2 tv. Got to pin stage asked me to enter phone number. Didn't work. So reset the pin. Restarted tv and now it says pin locked. It's been locked for over an hour now have tried a full reset forcing system update , have contact sky but nothing has resolved the issue. Literally cannot use the new telly.&nbsp;<BR /><BR /></P><P>how am I supposed to fix this.&nbsp;</P> Sat, 15 Aug 2026 12:20:38 GMT https://helpforum.sky.com/t5/Sky-Glass/New-sky-glass-2-set-up/m-p/5345880#M185088 Tacopecan 2026-08-15T12:20:38Z Re: New sky glass 2 set up https://helpforum.sky.com/t5/Sky-Glass/New-sky-glass-2-set-up/m-p/5345885#M185089 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4757473">@Tacopecan</a>&nbsp; What did Sky say when you spoke to them?</P> Sat, 15 Aug 2026 12:22:24 GMT https://helpforum.sky.com/t5/Sky-Glass/New-sky-glass-2-set-up/m-p/5345885#M185089 GD1 2026-08-15T12:22:24Z Re: New sky glass 2 set up https://helpforum.sky.com/t5/Sky-Glass/New-sky-glass-2-set-up/m-p/5345971#M185097 <P>They were useless.&nbsp;<BR /><BR /></P><P>the chat asked me to change pin then unplug tv and it would work. It didn't.&nbsp;<BR />so forced a software update did all steps again and stuck on pin locked screen.&nbsp;<BR /><BR /></P><P>Called them told will be 24-48 hours till the back office manually resets pin and removes the lock. Been a customer 1 day and already regret it <span class="lia-unicode-emoji" title=":grinning_face_with_sweat:">😅</span> so right now I've got it sitting here stuck on this screen with no solution. And it seems to be a very common issue ....</P> Sat, 15 Aug 2026 13:32:13 GMT https://helpforum.sky.com/t5/Sky-Glass/New-sky-glass-2-set-up/m-p/5345971#M185097 Tacopecan 2026-08-15T13:32:13Z