topic Re: No internet in Sky Glass

No internet

DanishCharlie — Thu, 13 Aug 2026 18:38:25 GMT

Sky glass won't connect. I've rebooted the hub and the TV. All my other devices are connected

An I doing something wrong??

Re: No internet

Brill+Gill — Sat, 15 Aug 2026 07:52:31 GMT

Hi @DanishCharlie, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: No internet

Steve93 — Sat, 15 Aug 2026 08:51:01 GMT

You have to have a robust wifi signal, if your router is in another room to where your tv is that will degrade the signal, I had this problem until I got mine in the same room connected by Ethernet, no problems at all.

or get some wifi plug adaptors if you can't move your router, you just need a plug socket near the router connect it then uses an ethernet cable.