topic New pin in Sky Glass

New pin

Ryanstant — Fri, 14 Aug 2026 18:22:29 GMT

Hi,

So I factory reset my Glass TV through the 'Settings' in the TV however now when I'm trying to set it up I can't get beyond the PIN part it lets me input the PIN, but then there's no 'Continue' or anything shows up and when I press the 'Circle' button on the remote it doesn't do anything.

I've tried unplugging and leaving off for 5 minutes, setting up again, but it's just doing the exact same.

Anyone else heard of this issue, or know how I can resolve it?

Thanks.

Re: New pin

WelshGeezer — Fri, 14 Aug 2026 18:48:56 GMT

You should never reset the device unless Sky tell you to. You will have to give Sky a call to get this resolved.

Re: New pin

scott1110 — Sun, 16 Aug 2026 11:20:56 GMT

Hi, I had my Sky Glass delivered yesterday but had issues setting it up. I had the same issue as you with the pin. Sky support was pretty poor - just got passed to several departments. Sky Tech Support cut me off twice. Wanted to speak to someone but in the end got an automated response + sent me a link. Got tired of waiting so unplugged the TV from the mains + then powered it up again + it was ok afterwards😁👍