topic Re: Sky glass software glitch in Sky Glass

Sky glass software glitch

CJMoon — Mon, 10 Aug 2026 18:32:54 GMT

My sky glass TV keeps having a problem where channels and apps aren't displayed properly in the user interface and you can't select programs. I've reset it multiple times, but it still isn't fixing the problem

Re: Sky glass software glitch

mikealanr — Mon, 10 Aug 2026 22:51:52 GMT

Hi @CJMoon

Please can you provide more information on exactly what the issue is? What steps are you taking when the issue occurs etc.

What do you mean by not displaying properly? Please give as much detail as you can.

MikeAlanR

Re: Sky glass software glitch

CJMoon — Tue, 11 Aug 2026 06:27:19 GMT

Periodically the GUI of my sky glass air fails to load content properly. Preview windows in the GUI are blank sometimes with a channel name but usually without. Moving the selector over the window shows no program information. When you try to select the channel or ap nothing happens. In addition to this the TV frequently can't find the internet connection (sky broadband). To "solve" the problem I have to perform a full factory rest. This solves the issue temporarily but it eventually happens again. I've reset both the WiFi router and the TV multiple times. I also have a Sky glass tv that is not experiencing any issues.

Re: Sky glass software glitch

Angel_Aka — Tue, 11 Aug 2026 06:39:52 GMT

@CJMoon wrote:
Periodically the GUI of my sky glass air fails to load content properly. Preview windows in the GUI are blank sometimes with a channel name but usually without. Moving the selector over the window shows no program information. When you try to select the channel or ap nothing happens. In addition to this the TV frequently can't find the internet connection (sky broadband). To "solve" the problem I have to perform a full factory rest. This solves the issue temporarily but it eventually happens again. I've reset both the WiFi router and the TV multiple times. I also have a Sky glass tv that is not experiencing any issues.

This is a 'thing' with SkyOS that's been going on for a few weeks now. Sky are aware but there's no timeline for a fix.

Re: Sky glass software glitch

Gincap — Tue, 11 Aug 2026 09:11:44 GMT

Same here one of the latest software builds are causing this issue.