topic Re: keeps going off in Sky Glass

keeps going off

Gibbo54 — Wed, 05 Aug 2026 16:13:08 GMT

put it on and after a couple of minutes go off

Re: keeps going off

Coley-W95 — Thu, 06 Aug 2026 11:18:37 GMT

Hi @Gibbo54 Welcome to the Community forum. Sorry to see that you're experiencing issues with your services. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: keeps going off

RustyNuts21 — Thu, 06 Aug 2026 18:49:36 GMT

Your television is likely breaking down, this has and is still happening to mine.

Customer Service is going to tell you to restart it around 20 diferent ways, then will finally tell you to factory reset the television, this will not work, it may stop it for a little bit, but ultimately it doesn't work. Soon after this issue, you will start having others where your screen will cut to black while still playing the programe/game you're watching amongst other things.

You can try to request a replacement TV, but you'll never get one, what will happen, after spending hours going through their "on-off" fix process, they will then tell you they have escalated it to their second line engineer team, who will take roughly 72 hours to respond to you, and you better be available, because if you miss it, they will make you go through the entire process again...making you then wait another, 72 hours...

Rest in Peace your SkyGlass