topic Re: No connection in Sky Glass

No connection

Kirs — Sat, 01 Aug 2026 13:39:27 GMT

Tv keeps disconnecting from Internet, I have received connect evertime I put tv on

Re: No connection

LauraMac38 — Sun, 02 Aug 2026 09:56:02 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks,

Re: No connection

Fothergill1 — Sun, 02 Aug 2026 09:59:29 GMT

Hi @Kirs To stop your Glass TV losing the network connection when it is in standby so go into the Settings > Start up & standby menu and make sure that the option for "Networked standby mode" to ON.

This resolved a similar problem for me when I first got a Glass TV so hopefully it will help with your issue.