topic Re: Slow TV, disconnecting, apps not loading in Sky Glass

Slow TV, disconnecting, apps not loading

ChrisC12 — Fri, 31 Jul 2026 20:16:11 GMT

I've checked my connection and everything says OK but, my apps don't load, TV disconnects all the time, my phone disconnects from the WiFi, when I turn on the TV it says not connected, i have to turn it on and off a few times before it works, when it does work it pauses then speeds up to catch up?? Thanks.

Re: Slow TV, disconnecting, apps not loading

Angel_Aka — Sat, 01 Aug 2026 09:40:30 GMT

@ChrisC12 wrote:
I've checked my connection and everything says OK but, my apps don't load, TV disconnects all the time, my phone disconnects from the WiFi, when I turn on the TV it says not connected, i have to turn it on and off a few times before it works, when it does work it pauses then speeds up to catch up?? Thanks.

How have you checked your connection?

The only way to discover the broadband speed actually being received by your Glass TV is by running a network check from the get help menu on the Netflix app.

Re: Slow TV, disconnecting, apps not loading

ChrisC12 — Sun, 02 Aug 2026 09:44:37 GMT

I've checked it through the sky app. Broadband speed is fine 300. But, my TV and phone disconnect, then reconnect or sometimes don't? leaving me with apps not loading and channels not loading? the TV says no WiFi connection? It's as if my puck disconnects?

Re: Slow TV, disconnecting, apps not loading

ChrisC12 — Thu, 06 Aug 2026 21:05:29 GMT

Hi, thanks for your reply. I don't have sky glass and I've checked my speed from my app and that says 300 ish which is what I have in my deal. I think the problem is my hub not constantly sending a signal to my puck or my puck disconnecting from my hub. Thanks.