topic Re: Sky Witness Channel in Sky Glass

Sky Witness Channel

groupcaptain — Fri, 31 Jul 2026 16:11:27 GMT

Having watched part of a series on this channel, the Glass Air TV is now telling me I do not have a subscription to the channel. How can that possibly be? I have not changed my subscription. Any help/advice appreciated.

Re: Sky Witness Channel

peter-marlow+1966 — Fri, 31 Jul 2026 16:30:21 GMT

It's most likey if you have it in your play list it will say purchase on prime video and that's it is asking for the doc is doing the same thing

Re: Sky Witness Channel

groupcaptain — Fri, 31 Jul 2026 16:35:12 GMT

Thanks for your reply. I do not really understand what you mean. I have already watched this channel without issue and now I cannot.

Re: Sky Witness Channel

peter-marlow+1966 — Fri, 31 Jul 2026 16:36:25 GMT

It's not channel its the programme

Re: Sky Witness Channel

peter-marlow+1966 — Fri, 31 Jul 2026 16:39:02 GMT

I am watching nothing to declare on sky witness now no problem

Re: Sky Witness Channel

groupcaptain — Fri, 31 Jul 2026 19:00:41 GMT

The position is that we've seen Doc series one and can still watch that. Series 2 we are part way throught and now being told we cannot see the rest of it. None of series 2 can be viewed now despite us having already watched the first few episodes. It's seems a bit mad to me.

Re: Sky Witness Channel

Fothergill1 — Fri, 31 Jul 2026 19:25:47 GMT

Hi @groupcaptain You are quite correct. I have just looked at my playlist and all episodes of Doc series 1 and 2 say that they are available on Sky Witness. However when I look to see if the series 2 episodes are actually working I also receive the update message for episodes 16 onwards.. Previously I have watched all of series 2 on Witness but from memory there was a break in the series for a few weeks after episode 15.

I suggest you email Viewer Relations at viewerR@sky.uk explaining the problem with as much detail as possible to see if they have an explanation.

Re: Sky Witness Channel

groupcaptain — Fri, 31 Jul 2026 19:29:01 GMT

Thanks. I am glad you are also seeing this issue. I will do as you suggest. Many thanks.

Re: Sky Witness Channel

groupcaptain — Sat, 01 Aug 2026 15:28:22 GMT

Further update on this. My Puck will find "Doc" on Sky Witness but both S1 and S2 tell me that it cannot be viewed on this device! Why would that be?

Re: Sky Witness Channel

lettice — Sat, 01 Aug 2026 15:52:41 GMT

@Fothergill1 wrote:

Hi @groupcaptain You are quite correct. I have just looked at my playlist and all episodes of Doc series 1 and 2 say that they are available on Sky Witness. However when I look to see if the series 2 episodes are actually working I also receive the update message for episodes 16 onwards.. Previously I have watched all of series 2 on Witness but from memory there was a break in the series for a few weeks after episode 15.

I suggest you email Viewer Relations at viewerR@sky.uk explaining the problem with as much detail as possible to see if they have an explanation.

Yes odd.

I only earlier this week rewatched episodes 19-22.

So, that 'upgrade message' change error happened later this week.

Obviosuly an error, as above needs reporting via email to VR.

@groupcaptain

Let us know if you get a response from VR, may take a few days for them to reply.

If nothing heard late Sunday, post here and we will mention this in our closed Superuser area.

Just noticed it's also showing a 'technical message' failure when trying to play those S2 episodes in Sky Go.

Re: Sky Witness Channel

groupcaptain — Sat, 01 Aug 2026 15:54:52 GMT

@lettice Thanks for your post. I will advise if VR responds and will post here tomorrow evening if not.

Cannot access FBI recordings

Liz46w — Sun, 02 Aug 2026 07:44:22 GMT

Have Sky witness in real time access but trying to get FBI series 8 keep getting message need to upgrade . Switch to HD in formats but still no access

Re: Cannot access FBI recordings

MarkGoldsmith — Sun, 02 Aug 2026 09:05:35 GMT

@Liz46w wrote:
Have Sky witness in real time access but trying to get FBI series 8 keep getting message need to upgrade . Switch to HD in formats but still no access

You are best off reporting this to the Viewer Relations Team via email viewerR@sky.uk

Re: Sky Witness Channel

lettice — Sun, 02 Aug 2026 11:08:06 GMT

Have noticed that FBI is also doing this for episodes 16 to 22 for S8

@Liz46w

Have moved your posts to this thread, that is reporting similar issue on Sky Witness programmes.

Re: Cannot access FBI recordings

groupcaptain — Sun, 02 Aug 2026 12:29:44 GMT

@MarkGoldsmith I did so yesterday, thanks.

Re: Cannot access FBI recordings

peter-marlow+1966 — Sun, 02 Aug 2026 13:09:37 GMT

This seams to be happen alot lately with sky witness progammes

Re: Sky Witness Channel

groupcaptain — Sun, 02 Aug 2026 17:24:50 GMT

@lettice I have heard nothing from Sky following my email to them of Saturday and the issue persists. Thanks for anything you can do to escalate the matter.

Re: Sky Witness Channel

lettice — Mon, 03 Aug 2026 05:24:24 GMT

Have reported in the Sky community Superuser closed area for an extra push.

Odd I notice, that some of those latest FBI and Doc episodes can sometimes be played, but later attempts fail again with the upgrade message. It's seems random, when the message appears.

Re: Sky Witness Channel

groupcaptain — Mon, 03 Aug 2026 08:09:51 GMT

@lettice Thanks for your support on this one. Much appreciated.

Re: Sky Witness Channel

groupcaptain — Mon, 03 Aug 2026 13:46:48 GMT

@lettice I've now had a reply to my email which suggests trying a differnet format which I take to mean video resolution; that makes no difference. They go on to suggest if that doesn't resolve it, contact technical support but provide no method of doing so. It is clearly an issue outside of my own account/setup and I supppose it might resolve itself in time. Thanks again for your help. Be good if Sky were as responsive!