topic Re: Frozen on update screen totally unresponsive in Sky Glass

Frozen on update screen totally unresponsive

Nigel+F1 — Thu, 23 Jul 2026 15:43:56 GMT

My glass tv goes straight to the software update page and freezes and becomes totally unresponsive stuck on that page, it doesn't down load anything. We've tried everything the sky help have asked multiple time i.e unplug hold in stand by button etc we've changed networks and changed from wireless to Ethernet cable waited over night as asked after performing the reboot process unplugged it plugged it back in but it just goes back to the download page and becomes unresponsive again

Re: Frozen on update screen totally unresponsive

Angel_Aka — Thu, 23 Jul 2026 15:45:09 GMT

@Nigel+F1 wrote:
My glass tv goes straight to the software update page and freezes and becomes totally unresponsive stuck on that page, it doesn't down load anything. We've tried everything the sky help have asked multiple time i.e unplug hold in stand by button etc we've changed networks and changed from wireless to Ethernet cable waited over night as asked after performing the reboot process unplugged it plugged it back in but it just goes back to the download page and becomes unresponsive again

Sounds like it may be bricked. Is it still under warranty?

Re: Frozen on update screen totally unresponsive

lettice — Thu, 23 Jul 2026 16:05:53 GMT

@Nigel+F1

Not sure if you have contacted Sky, but might help having a chat with them on your options to fix you issues.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Frozen on update screen totally unresponsive

Nigel+F1 — Thu, 23 Jul 2026 15:50:42 GMT

Unfortunately not the so call repair engineers want £160 just to pick it up and bring it back the cost in the middle is unknown but there's going to be a looking at it fee estimated 1hr possibly £50-£75 plus the dreaded vat so we're looking at upwards of £300 which is completely unreasonable at best