Re: Technical fault

Suzbean — Thu, 16 Jul 2026 13:24:43 GMT

I have a blue stripe across the screen

I WANT TO SPEAK TO SOMEONE

Re: Technical fault

Mark39 — Thu, 16 Jul 2026 17:59:05 GMT

@Suzbean go ahead and call. Or try turning your Glass off at the plug for an hour.

Re: Technical fault

Fothergill1 — Fri, 17 Jul 2026 08:20:16 GMT

Hi @Suzbean Sky will not call you following a post on this user forum and even if they read your post they wouldn't know who you are.

I had something similar on a Glass TV a couple of years ago. A normal reboot didn't help so I left the TV unplugged from the wall socket overnight and the line disappeared and luckily in my case it never came back.

Give it a try but if it doesn't resolve the issue or if it keeps coming back you should call Sky for additional troubleshooting and if applicable a replacement TV (assuming it is still within its 24 month warranty).

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