topic Technical fault in Sky Glass

Technical fault

SkyTVSkyTv — Wed, 15 Jul 2026 19:55:49 GMT

Keep losing picture.. freezes and screen goes blank. Spoken to EE Broadband provider tests all done . Sky is the problem apparently.. these pukk streaming boxes dont seem to be fully connecting

Re: Technical fault

mikealanr — Wed, 15 Jul 2026 20:06:21 GMT

Hi @SkyTVSkyTv

I had had an issue with EE last year with the devices turning on and saying no WiFi or the devices dropping connection. After making a complaint to EE they signed me up for a trial software on the Smart Hub which fixed the issue somewhat but it wasn't as stable as previously.

Following further high level complaint I was moved to their Pro kit (which apparently was being rolled out to all busiest home customers) and back to being solid again.

I would take what EE say with a pinch of salt.

MikeAlanR

Re: Technical fault

RichardD44 — Wed, 15 Jul 2026 20:16:25 GMT

I have exactly the same problem, at the moment. Can stream perfectly on my Mac on BBC webpage but Sky just keeps dying - nothing to do with my internet connection.