topic Re: Connection issues to sky glass in Sky Glass

Connection issues to sky glass

JIH — Mon, 13 Jul 2026 21:41:44 GMT

Connection issues to sky glass

broadband and WiFi seem ok but tv's often freeze or lose signal. We already have a booster.

Re: Connection issues to sky glass

Me134 — Tue, 14 Jul 2026 06:42:11 GMT

@JIH wrote:
Connection issues to sky glass

broadband and WiFi seem ok but tv's often freeze or lose signal. We already have a booster.

Is the TV in the same room as the hub? If so can you connect it the hub via an ethernet cable (always the best option)?

If it's in the same room as the booster (is this a Sky booster?) then make sure that the booster is roughly halfway between the hub and the TV to maximise the signal.

Re: Connection issues to sky glass

Chrisee — Tue, 14 Jul 2026 06:49:26 GMT

@JIH the Glass TV has a useful WiFi signal strength measure in its Network Settings. If that is showing as excellent or good then your extender is too far from the hub - the extenders can only relay thecsignal they receive.

Re: Connection issues to sky glass

Me134 — Tue, 14 Jul 2026 06:59:12 GMT

@Chrisee wrote:
@JIH the Glass TV has a useful WiFi signal strength measure in its Network Settings. If that is showing as excellent or good then your extender is too far from the hub - the extenders can only relay thecsignal they receive.

That is useful, every day really is a school day.