https://helpforum.sky.com/t5/Sky-Glass/Moving-to-sky/m-p/5318677#M183673 <P>Hi, so I'm moving into my first flat and have bought sky wifi and broadband, why do I need an engineer to come out? I'm not in the flat yet to see if it has a openereach cable but I thought these things just plug in</P> Mon, 13 Jul 2026 19:42:06 GMT Awest 2026-07-13T19:42:06Z https://helpforum.sky.com/t5/Sky-Glass/Moving-to-sky/m-p/5318677#M183673 <P>Hi, so I'm moving into my first flat and have bought sky wifi and broadband, why do I need an engineer to come out? I'm not in the flat yet to see if it has a openereach cable but I thought these things just plug in</P> Mon, 13 Jul 2026 19:42:06 GMT https://helpforum.sky.com/t5/Sky-Glass/Moving-to-sky/m-p/5318677#M183673 Awest 2026-07-13T19:42:06Z https://helpforum.sky.com/t5/Sky-Glass/Moving-to-sky/m-p/5318678#M183674 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4730040">@Awest</a>&nbsp;wrote:<BR /> <P>Hi, so I'm moving into my first flat and have bought sky wifi and broadband, why do I need an engineer to come out? I'm not in the flat yet to see if it has a openereach cable but I thought these things just plug in</P> <HR /></BLOCKQUOTE> <P>Normally you wouldn't need an engineer. If Sky have booked you one it may be because there isn't an active phone/broadband connection.</P> Mon, 13 Jul 2026 19:46:55 GMT https://helpforum.sky.com/t5/Sky-Glass/Moving-to-sky/m-p/5318678#M183674 Mark39 2026-07-13T19:46:55Z https://helpforum.sky.com/t5/Sky-Glass/Moving-to-sky/m-p/5318679#M183675 <P>Hello, thank you for the reply. So if we can't do any work on the outside of the flat and they have sent an engineer will that be a problem&nbsp;</P> Mon, 13 Jul 2026 19:48:17 GMT https://helpforum.sky.com/t5/Sky-Glass/Moving-to-sky/m-p/5318679#M183675 Awest 2026-07-13T19:48:17Z