topic Re: Promised reimbursement in Sky Glass

Promised reimbursement

NR09 — Fri, 10 Jul 2026 08:01:41 GMT

Spoke to an Hamad, sky advisor based in London, for urgent Sky Glass 2 installation. Hamad checked my account and due to being mis-sold multi screen, my high bill ( advised he will get this reduced by £30 a month )and several of my phone calls to Sky, will speak to his manager and get the £45 premium next day delivery, reimbursed back to me ( the premium delvery on Sunday 5th July was also late by 3 hours! The £45 was taken out of my bank acount ( plus an extra £20 for the monthly Sky Glass paynent , totalling a £65 payment ) a few days later and has not been reimbursed back to my account, as promised . I am a Sky Diamond VIP customer and I am a little dissappointed with this.

Re: Promised reimbursement

Mark39 — Fri, 10 Jul 2026 08:11:10 GMT

@NR09 you could raise a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Promised reimbursement

Gincap — Fri, 10 Jul 2026 09:11:58 GMT

VIP means absolutely nothing it's just a way of hopefully keeping customers as they move up the ranks a common practice.

As for your refund check your My Sky app the future bills section as credits take a little while to process and will appear against future monthly bills when done.

If no joy as above complaints procedure.