https://helpforum.sky.com/t5/Sky-Glass/Credit-Agreement-Issue/m-p/5315418#M183552 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Jcampbell3869_0-1783601314286.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/118790i5EBFECEDCB1CE694/image-size/medium?v=v2&amp;px=400" role="button" title="Jcampbell3869_0-1783601314286.png" alt="Jcampbell3869_0-1783601314286.png" /></span></P><P><BR />Have tried multiple times, on multiple devices to sign the agreement, but it just keeps taking me back to this page in the MySky App.<BR /><BR />Any advice?</P><P>&nbsp;</P> Thu, 09 Jul 2026 12:49:28 GMT Jcampbell3869 2026-07-09T12:49:28Z https://helpforum.sky.com/t5/Sky-Glass/Credit-Agreement-Issue/m-p/5315418#M183552 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Jcampbell3869_0-1783601314286.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/118790i5EBFECEDCB1CE694/image-size/medium?v=v2&amp;px=400" role="button" title="Jcampbell3869_0-1783601314286.png" alt="Jcampbell3869_0-1783601314286.png" /></span></P><P><BR />Have tried multiple times, on multiple devices to sign the agreement, but it just keeps taking me back to this page in the MySky App.<BR /><BR />Any advice?</P><P>&nbsp;</P> Thu, 09 Jul 2026 12:49:28 GMT https://helpforum.sky.com/t5/Sky-Glass/Credit-Agreement-Issue/m-p/5315418#M183552 Jcampbell3869 2026-07-09T12:49:28Z https://helpforum.sky.com/t5/Sky-Glass/Credit-Agreement-Issue/m-p/5315727#M183562 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3350885">@Jcampbell3869</a>&nbsp;</P><P>&nbsp;</P><P>Try on the website instead of the app or vice versa. See: <A href="https://www.sky.com/help/articles/sign-credit-agreement-sky-glass" target="_blank">https://www.sky.com/help/articles/sign-credit-agreement-sky-glass</A></P><P>&nbsp;</P><P>You need to be signed in with the same Sky ID as the order was placed. See the "Problems Signing your CCA" section of that link for more things to try.</P><P>&nbsp;</P><P>Failing that you will need to call sky for assistance as we are fellow customers here on the community.</P><P>&nbsp;</P><P>MikeAlanR&nbsp;</P> Thu, 09 Jul 2026 19:10:16 GMT https://helpforum.sky.com/t5/Sky-Glass/Credit-Agreement-Issue/m-p/5315727#M183562 mikealanr 2026-07-09T19:10:16Z