topic Re: Wait for your programme toload in Sky Glass

Wait for your programme toload

MrsW2 — Sun, 05 Jul 2026 15:56:24 GMT

Tv keeps going off says

technical failt

waot for programme to load

Re: Wait for your programme toload

caesarome — Sun, 05 Jul 2026 16:13:38 GMT

@MrsW2

What TV service do you have with Sky, so Sky Q, Glass or Stream ?

Re: Wait for your programme toload

MrsW2 — Sun, 05 Jul 2026 16:23:57 GMT

Sky glass

Re: Wait for your programme toload

MarkGoldsmith — Sun, 05 Jul 2026 19:03:20 GMT

@MrsW2 wrote:
Tv keeps going off says
technical failt
waot for programme to load

First thing - have you tried a reboot?

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If you have and it hasn't solved the issue, then the cause of the problem may be the download speed that the Glass is getting. Do you have it connected via ethernet cable or Wifi? Also if you open the Netflix app on the Sky Glass and go to Get Help -> Check Your Network it will run a network diagnostic and show you the download speed the Glass TV is getting.

Re: Wait for your programme toload

MrsW2 — Sun, 05 Jul 2026 20:40:00 GMT

I ve done that but this is a problem

svery few days

since I've had new broadband put on 4weeks ago

thank you though

Re: Wait for your programme toload

MarkGoldsmith — Mon, 06 Jul 2026 07:48:51 GMT

@MrsW2 wrote:
I ve done that but this is a problem
svery few days
since I've had new broadband put on 4weeks ago
thank you though

Have you run the network speed test as suggested above as well?

If its changed since your broadband was changed that would add to the credence the issue is related to the Wifi network ( assuming your router changed when your broadband did).