topic Probs loading channels and programs in Sky Glass

Probs loading channels and programs

SkyBabaPuff — Sat, 27 Jun 2026 18:21:05 GMT

I've got sky glass 43" tv it has intermittently disconnected from the Wi-Fi, issues loading programs, channels. And then the subtitles randomly turn on. Picture quality also poor.

i have done all the trouble shooting and checked service which say no issues.

i think it's an issue with tv itself because WiFi appears fine and connecting to my and my husbands phones

Re: Probs loading channels and programs

GD1 — Sat, 27 Jun 2026 18:25:34 GMT

@SkyBabaPuff On your Glass TV open the Netflix app, go to Get Help, run connection test, what speed is being reported by Netflix.

Re: Probs loading channels and programs

SkyBabaPuff — Sat, 27 Jun 2026 18:50:00 GMT

All done. Speed is good.

call to sky and an appointment with open reach to check for faults has been opened