topic Sky glass in Sky Glass

Sky glass

Cal1961 — Sat, 20 Jun 2026 19:06:40 GMT

Sky glass is connected to router but will not connect to broadband

Re: Sky glass

caesarome — Sat, 20 Jun 2026 19:09:01 GMT

@Cal1961

Is wifi in your home working so are other devices connected and working without any issues ?

Re: Sky glass

Cal1961 — Sat, 20 Jun 2026 19:13:36 GMT

All other devices are connected and working

Re: Sky glass

caesarome — Sat, 20 Jun 2026 19:18:58 GMT

Have you tried rebooting your Glass TV and trying to connect it again ?

Re: Sky glass

Cal1961 — Sat, 20 Jun 2026 19:19:36 GMT

Yes several times

Re: Sky glass

caesarome — Sat, 20 Jun 2026 19:22:26 GMT

And what about doing the same with your broadband hub ?

Re: Sky glass

Cal1961 — Sat, 20 Jun 2026 19:23:12 GMT

All done still not connecting to broadband

Re: Sky glass

Fothergill1 — Mon, 22 Jun 2026 09:55:59 GMT

Hi @Cal1961 I can see you have already individually rebooted your router and Glass TV but give the following procdedure a try as in the past when I have had similar situations with my setup it has always resolved the problem.

Put your Glass TV into Standby and then unplug both your Glass TV and Router. Leave for a few minutes and then plug your router back in and wait for it to finish rebooting. Once it has rebooted plug your glass TV back in and when that has also rebooted it will hopefully have reconnected.

If that doesn't resolve the issue then have a look at the following link to see if it helps:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

If you still have issues give Sky a call for more troubleshooting. Good luck 🤞