Issue with Disney+ since subscription upgrade

Mike+Stanmore — Fri, 19 Jun 2026 11:05:59 GMT

I recently upgraded my Disney subscription from Standard to Premium. However, when I now access the Disney+ app, I get the 'Disney+ is now included with Sky TV ' screen, on which I have to click [Continue]. When I do that, I see the 'Choose your subscription' screen which correctly indicates that I have a Premium subscription.
In order to access the app, I have to back out of the subscription screen, and reselet the app. Everything works ok then.

Obviously, I have access, whci is good. But it is very, very annoying to have to go through an unnecessary couple of steps to do so. No such action is required for any other app.

Leaving Disney+ and reaccessing during the time the tv is on is fine; I have direct access. The issue comes after turning the tv off, and then turning it back on when I want to view again.

Any ideas how to clear improve this experience/

Re: Issue with Disney+ since subscription upgrade

Jen_out_of_Jen — Sat, 20 Jun 2026 10:01:04 GMT

Hi @Mike+Stanmore , I’ve escalated your post to our Community Messaging team, who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware that conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Issue with Disney+ since subscription upgrade in Sky Glass

Issue with Disney+ since subscription upgrade

Re: Issue with Disney+ since subscription upgrade