topic Re: ITVX not Updating in Sky Glass

Continue Watching Rail Issues

Michael1982 — Sun, 14 Jun 2026 07:56:05 GMT

Since Friday anything I'm watching on ITV player isn't clearing off my CW rail. The progress bar isn't showing either all it keeps doing is saying next episode even though there isn't a next episode. Ever since changing from Sky Q I've had nothing but problems with Sky Glass. Anyone else having the issue of programmes not clearing from there CW rail?

Re: Continue Watching Rail Issues

Gincap — Sun, 14 Jun 2026 11:07:49 GMT

You are not alone something amiss between Sky and ITVX app for days. Prime also not working for 3 months maybe longer. On top of that Playlist in a right mess since this morning reboot does nothing I'm hoping they'll return later. I'm just pleased I always keep my Apple TV up to date alongside Sky.

Re: Continue Watching Rail Issues

MartinV — Mon, 15 Jun 2026 01:44:30 GMT

Same issue since Friday. watched Friday's episodes of Coronation Street and Emmerdale and they still haven't been removed. I didn't bother reporting it because quite frankly if you reported every issue you'd be here every day Lol

Programmes not disappearing from continue watching rail

Michael1982 — Mon, 15 Jun 2026 11:34:40 GMT

I'm still having the issue of programmes watched on ITV not clearing from the CW rail. I watched the new episodes of Coronation Street and Emmerdale this morning but it's still showing the previous episodes.

Re: Continue Watching Rail Issues

Gincap — Mon, 15 Jun 2026 12:00:06 GMT

I've noticed within the itvx app anything I've watched this weekend despite being fully viewed and FF through the titles still says continue watching below the episode in yellow within itvx. This does not happen on itvx via Apple or my LG tv or my Samsung tv.

So.... I believe there is an error with t h e itvx app on the Sky platform. This is a problem with itvx and not Sky whereby itvx is not updating items as completed when reading back to the Sky servers.

Hopefully this will be picked up and rectified ASAP.

ITVX not Updating

Gincap — Tue, 16 Jun 2026 15:25:59 GMT

ITVX plays ok but there are issues with updating the Playlist and especially Continue Watching. Programs just will not clear CW that's even if they appear in the first instance.

Something obviously not right and ITV / Sky need to get to the bottom of it.

Re: ITVX not Updating

MarkGoldsmith — Tue, 16 Jun 2026 16:16:09 GMT

Yeah i've noticed the same thing over the past couple of days.

Re: ITVX not Updating

Angel_Aka — Tue, 16 Jun 2026 16:30:48 GMT

Maybe it's a protest at Sky's attempt to buy ITV...?

Re: ITVX not Updating

Gincap — Tue, 16 Jun 2026 16:50:51 GMT

Not sure wish they'd talk and sort it out!

If Sky do succeed in buying itv I hope they ditch ITVX and start again, itv should know better after itv hub 🙄

Re: ITVX not Updating

Timelord2018 — Tue, 16 Jun 2026 17:21:41 GMT

@Gincap wrote:
Not sure wish they'd talk and sort it out!

If Sky do succeed in buying itv I hope they ditch ITVX and start again, itv should know better after itv hub 🙄

Would just be moved to NBC Universal streaming platform which is what Now was changed to over a year ago.

Re: ITVX not Updating

Gincap — Tue, 16 Jun 2026 17:20:47 GMT

@Timelord2018

Could be worse I have no issue with NOW on Apple TV

Re: ITVX not Updating

Hunter2660 — Tue, 16 Jun 2026 20:18:36 GMT

@Gincap wrote:
Not sure wish they'd talk and sort it out!

If Sky do succeed in buying itv I hope they ditch ITVX and start again, itv should know better after itv hub 🙄

Interestingly a few months back I took an ITVX sub through Amazon Prime (special offer). The player Amazon use is light years ahead of ITV's app. I compared Good Morning Britain the other day. The tickertape that scrolls across the lower part of the screen is choppy and ragged on the ITVX app. On the Amazon player it's as smooth as silk. Shows how poor the ITVX app is.

Re: ITVX not Updating

lettice — Tue, 16 Jun 2026 21:27:13 GMT

@Gincap

Is it a particular set of programmes your having an issue with?

My two ITVx weekly Auto Mundial and Motorsport Mundial, that I have playlisted and normally watch later evening on Sunday from their early morning appearance, behave well in continue watching if I do not finish or do finish.

Not much else that I normally have to compare.

The only think I find with ITVx and BBC is sometimes you have to be quick exiting the programme as it ends, so it does not play out the next random one. Do not do that,often, but did one the other day and wondered for a few seconds why a prog I never watch appeared in the continue rail.

Can you though please report your ITVx continue watching reports with a list of examples to the VR team.

So Sky working with ITV can work with some examples.

Sending an email to
ViewerR@sky.uk

Re: ITVX not Updating

Gincap — Wed, 17 Jun 2026 06:47:54 GMT

@lettice

I have. Auto play turned off on all devices so nothing continues without me wanting it. I don't watch a huge amount on ITVX but currently have 3-4 things on the go and no updates with CW rail with any of them.

Re: ITVX not Updating

lettice — Wed, 17 Jun 2026 07:48:27 GMT

@Gincap wrote:

@lettice

I have. Auto play turned off on all devices so nothing continues without me wanting it. I don't watch a huge amount on ITVX but currently have 3-4 things on the go and no updates with CW rail with any of them.

For your awareness, the Autoplay option in Sky Stream/Glass settings only has an effect on Sky On demand and/or Sky OS playout content.

It does not set any parameters within third party apps, like ITVx. The ITVx app has no autoplay removal, much like other apps do not. That function is down to the individual apps, with their main base code shared across many devices, not specific for the Sky OS.

If you have contacted VR, all I can suggest is you email them again, with a more detailed reply for them to pass on to the Sky 'playout' team, which may not be instant, but will be logged and checked.

If you also find or see there are others, having similar issues than yourself over the next few days or week, feel free to flag them with a link to their thread in this thread and with such a customer trend, we can flag this thread to Sky in our closed area.

Re: ITVX not Updating

Gincap — Wed, 17 Jun 2026 08:05:51 GMT

@lettice

Thanks I am aware of Autoplay functionality and have it turned off in all my apps across my various platforms. I've not contacted VR I'll let it ride until someone realises.

Re: Continue Watching Rail Issues

Fothergill1 — Wed, 17 Jun 2026 08:06:44 GMT

Hi @Gincap Agreed, there appears to be an issue with ITVX as I have a recently watched programme which is stuck in the CW rail despite running it through at least 5 times. Refreshing the apps hasn't helped. I really hope they bring in a delete function for CW at some point.

Re: Continue Watching Rail Issues

Gincap — Wed, 17 Jun 2026 08:09:31 GMT

@Fothergill1

I hear there is a review meeting pencilled in for the first Tuesday in March 2038 to discuss a deletion option for CW.

Re: Continue Watching Rail Issues

Fothergill1 — Wed, 17 Jun 2026 10:36:30 GMT

@Gincap wrote:
@Fothergill1

I hear there is a review meeting pencilled in for the first Tuesday in March 2038 to discuss a deletion option for CW.

You might be right 🤣

Re: Continue Watching Rail Issues

Michael1982 — Thu, 18 Jun 2026 07:03:30 GMT

It's absolutely ridiculous how often this happens and all you ever get told is refresh your apps and if that does t work reset your TV, none of it works so theres no point at all. They even said they thought it was my TV and sent me a new TV but I knew it wasnt the TV and didn't accept it as it happens constantly.