topic Re: Constant Failure to work in Sky Glass

Constant Failure to work

Jane+lo — Thu, 11 Jun 2026 18:21:02 GMT

I've just about had enough, every night for weeks now the tv stops, says not connected, says it's not connected to the internet when it, there is absolutely no problem with the internet, why does this keep happening, on the sky glass tv and the puck, and one of the pucks is always out of sync the sound with the picture.

weve been with sky for years and love it but the past few months it's an absolute nightmare and not value for money.

Jane

Re: Constant Failure to work

LJB-C — Fri, 12 Jun 2026 08:14:23 GMT

Hello @Jane+lo. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Constant Failure to work

Jane+lo — Wed, 17 Jun 2026 17:50:44 GMT

I'm struggling to chat because of times but sat here unable to watch anything because it won't work 🤷‍♀️