https://helpforum.sky.com/t5/Sky-Glass/Problem-with-or-remote/m-p/5298119#M182802 <P>Black screen, no sound</P><P>the remote will switch everything on and off but nothing else</P> Mon, 15 Jun 2026 13:13:34 GMT Rpp 2026-06-15T13:13:34Z https://helpforum.sky.com/t5/Sky-Glass/Problem-with-or-remote/m-p/5298119#M182802 <P>Black screen, no sound</P><P>the remote will switch everything on and off but nothing else</P> Mon, 15 Jun 2026 13:13:34 GMT https://helpforum.sky.com/t5/Sky-Glass/Problem-with-or-remote/m-p/5298119#M182802 Rpp 2026-06-15T13:13:34Z https://helpforum.sky.com/t5/Sky-Glass/Problem-with-or-remote/m-p/5298199#M182812 <P>Try remote reset</P><P>&nbsp;</P><P><SPAN>hold down 7 and 9 for 3 seconds then 1 and 3 for 3 seconds your remote should reset.&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>It's also worth unplugging the TV for 2 minutes and reboot it. Actually do that first.&nbsp;</SPAN></P> Mon, 15 Jun 2026 14:45:04 GMT https://helpforum.sky.com/t5/Sky-Glass/Problem-with-or-remote/m-p/5298199#M182812 Gincap 2026-06-15T14:45:04Z