https://helpforum.sky.com/t5/Sky-Glass/Set-up-new-remote/m-p/5296840#M182729 <P>I have a new remote and have followed the instructions given both online and on the Sky customer service helpline - not able to get to a human. I am just getting No Signal though the WiFi is fine in the house and on my phone. Any advice please? Either technical or how to speak to anyone at Sky.</P> Sat, 13 Jun 2026 09:55:20 GMT JudithO 2026-06-13T09:55:20Z https://helpforum.sky.com/t5/Sky-Glass/Set-up-new-remote/m-p/5296840#M182729 <P>I have a new remote and have followed the instructions given both online and on the Sky customer service helpline - not able to get to a human. I am just getting No Signal though the WiFi is fine in the house and on my phone. Any advice please? Either technical or how to speak to anyone at Sky.</P> Sat, 13 Jun 2026 09:55:20 GMT https://helpforum.sky.com/t5/Sky-Glass/Set-up-new-remote/m-p/5296840#M182729 JudithO 2026-06-13T09:55:20Z https://helpforum.sky.com/t5/Sky-Glass/Set-up-new-remote/m-p/5297285#M182753 <P>Hello, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4706854">@JudithO</a></SPAN>. I'll send you an invite to a private chat shortly and we can help you get this working for you.</P> <P>Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sun, 14 Jun 2026 08:19:31 GMT https://helpforum.sky.com/t5/Sky-Glass/Set-up-new-remote/m-p/5297285#M182753 SuperMatt 2026-06-14T08:19:31Z