topic Complaints in Sky Glass

Complaints

CA603 — Sat, 13 Jun 2026 09:47:27 GMT

Has anybody had issues with charges for sky glass. I need to contact someone but the not having any success with either phone or email

Re: Complaints

GD1 — Sat, 13 Jun 2026 09:50:33 GMT

@CA603 Sky don't use email as a form of contact so have no idea who or what you've been emailing.

What are the issues you have with Sky Glass charges? Perhaps the community can help ?

Re: Complaints

CA603 — Sat, 13 Jun 2026 09:52:36 GMT

I have been charged for a damaged sky glass tv but not been given proof and when I call I get no help other than an email address

Re: Complaints

GD1 — Sat, 13 Jun 2026 09:56:12 GMT

@CA603 There's obvioulsy more to this than you've posted, who damaged it? Sky, You, the Courier?

If it's in your ownership was it delivered damaged? Was it a return to Sky? did you take photos before it was returned to show no damages?

Re: Complaints

CA603 — Sat, 13 Jun 2026 09:59:15 GMT

It was returned to sky and had no damage when it left the property (took photos) but sky are saying it was damaged and have charged £509 for it. This has been automatically taken from account without proof of damage

Re: Complaints

GD1 — Sat, 13 Jun 2026 13:00:31 GMT

@CA603 Have you raised a formal complaint? https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/