topic Re: Repair in Sky Glass

Repair

kenny19 — Wed, 10 Jun 2026 10:37:49 GMT

Horizontal black line across Tv screen

Re: Repair

mikealanr — Wed, 10 Jun 2026 11:01:45 GMT

Try powering off at the mains for at least 5 minutes. If that doesn't work and your TV is under warranty you will need to call sky and arrange a replacement.

If your TV is out of warranty you can obtain a repair from sky's repair partner service tech who can replace everything except the screen panel itself: https://www.sky.com/help/articles/sky-glass-tv-repairs

We are fellow customers here con the community.

MikeAlanR

Re: Repair

TimmyBGood — Wed, 10 Jun 2026 12:33:22 GMT

@kenny19

Sky doesn't repair such things (realistically no-one does)

As @mikealanr indicates, they'll swap the unit out if it's within the two year warranty period: unfortunately most Gen 1 sets will now be outside this even if a four year loan repayment is still ongoing.