topic Re: Homepage picture boxes blank in Sky Glass

Homepage picture boxes blank

fumpin — Thu, 30 Apr 2026 15:33:16 GMT

When pressing the home button on the controller, you get taken to the menu/tv guide screen which has multiple boxes with one showing what's on TV at the moment along a strap line as well as other channels. Every single day after an hour or so use, the main remote control highlight box goes blank yet the other boxes are still showing a picture. Wherever you move along or down, that section stays blank and the only way to clear it is to do a reset then the picture comes back. I have done this many times over the past month or so and even checked with the broadband supplier who tell me everything is ok with my connection. This happens on the pick as well which is why I thought it could be a broadband issue but my speed is over 50mbps when this annoying issue occurs. It also says no WiFi connection when first turned on despite the WiFi option being turned off as I have an Ethernet cable. I am very frustrated with this problem and fed up with resetting it, powering off the tv and broadband etc etc which only work for an hour each time then for the picture box to go blank. Any ideas for this are most welcome.

Re: Homepage picture boxes blank

Brill+Gill — Fri, 01 May 2026 07:26:11 GMT

Hi @fumpin, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Homepage picture boxes blank

bert0477 — Sat, 02 May 2026 21:21:37 GMT

I've been having the same issue.
I've had to do a TV reset 3 times in the last 5 hours because of it.

Re: Homepage picture boxes blank

Danz994 — Sun, 03 May 2026 09:01:16 GMT

Hi @bert0477 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Homepage picture boxes blank

Trudy2 — Mon, 08 Jun 2026 18:29:38 GMT

I've also been having the same issue for the past month or so. Getting fed up with having to reset.

Also the picture & sound skips momentarily every now & then.

Re: Homepage picture boxes blank

skychrist — Mon, 08 Jun 2026 20:57:41 GMT

This is a known issue, and is apparently fairly widespread:

https://helpforum.sky.com/t5/Sky-Glass/Currently-Playing-tile-doesn-t-work/m-p/5257825/highlight/false

Being raised to a higher authority gets lots of sympathy, but no solution.

Re: Homepage picture boxes blank

Annie144 — Tue, 09 Jun 2026 11:12:13 GMT

Hi I'm having exactly the same problem with my sky glass every time been going on for weeks I'm fed up with it